Privacy Policy

Effective date: May 19, 2025

Our Commitment to Your Privacy

SurprisesPrint is dedicated to safeguarding your personal information. This policy explains how we collect, store, and use data when you engage with our website and 3D printing services. By using surprisesprint.com, you consent to the practices described herein.

1. Information We Collect

• Personal Information: name, email address, telephone number, billing and payment details.
• Non-Personal Information: browser type, IP address, pages viewed, time spent on site, and diagnostic data.

2. Use of Your Data

We utilise collected information to:

• Deliver and manage our 3D printing services, including prototyping and bespoke part production.
• Provide customer support and improve your user experience.
• Process transactions and send order confirmations.
• Send relevant updates or promotional offers (with an option to opt out).

3. Third-Party Sharing

We may share your information with trusted partners—such as payment processors and analytics providers—under strict data protection agreements to support our operations.

4. Data Protection

We implement industry-standard security measures to guard against unauthorised access, disclosure, or alteration of personal data. However, no online system can be entirely impervious to breaches.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to any inaccuracies.
• Request deletion of your data where permissible.
• Opt out of marketing and promotional communications.

7. Compliance

SurprisesPrint adheres to applicable privacy laws and regulations, including GDPR and CCPA, to ensure transparent and responsible data handling.

8. Policy Updates

We may amend this Privacy Policy from time to time. Significant revisions will be highlighted on our website, and continued use of our services constitutes acceptance of those changes.

9. Contact Us

If you have questions or concerns about this policy, please contact us:

• Address: 1944 North 26th STREET, Milwaukee, WI 53205
• Email: info@surprisesprint.com